RagingWire Enterprise Solutions, Inc. (RES), a premier IT outsourcing provider of collocation, server hosting, and on-demand solutions, today announced it has expanded its core set of Help Desk Service offerings to provide enterprise companies with a high quality, competitive solution to off-shore IT support.
RagingWire’s high touch Help Desk Services provide fully customized 24 x 7 global technical assistance that enables clients to reduce overhead expenses and improve first call resolution rates that enhance daily business productivity and efficiency. “Companies outsourcing their help desk are basically looking at two things – quality of service and price,” said Yatish Mishra, president and CTO of RagingWire.
“RagingWire’s Help Desk Services have successfully competed with off-shore providers on both quality and effective cost per call resolution. By adding a highly experienced and trained staff of certified Help Desk technicians to their IT department, our clients are able to reduce overall costs by eliminating the number of calls to the help desk and streamlining support procedures that are critical to their daily operations.” Over the past five years, RagingWire’s Help Desk Services have grown an average of 85% year-over-year. The company’s ability to win new business is a result of its strong commitment to provide highly efficient, cost-effective Help Desk solutions and high customer satisfaction scores. “
Companies competing in today’s global marketplace understand the importance of having a qualified support staff in place to maximize the effectiveness of their enterprise,” said Doug Adams, vice president of sales and marketing for RagingWire. “RagingWire’s highly innovative Help Desk toolset and U.S.-based technicians allow for a premium experience unmatched by off-shore help desk providers. We provide a nonscripted, highly flexible Help Desk solution that supports custom applications and seamlessly integrates into their current IT environment.”
RagingWire Enterprise Solutions (RES) provides highly custom and flexible IT solutions that accommodate the business needs of large, data-intensive enterprise companies. RES operates a reliable and secure Enterprise Data CenterSM facility engineered to provide "five nines" (99.999%) availability and highly scalable power and cooling in conjunction with managed IT solutions that maintain Fortune 1000 and Fortune 500 companies mission-critical back-office IT systems. RES enables its clients to reduce their operating costs, speed time to market, and focus on their core competencies. For more information about RES, access www.ragingwire.com.