Selection recognizes RagingWire for superior governance of its customer experience
RagingWire Data Centers, the nation’s premier data center provider, announced today that the company has been named a finalist in the Forrester Research Outside In Customer Experience Awards in the Governance category. The awards recognize organizations that excel at the practices needed for planning, creating, and managing a superior customer experience. Past award finalists include JetBlue Airways, Cisco Systems, Adobe Systems, American Express, and Dell.
“RagingWire is recognized as an innovator in data center design, technology, and operations,” said Jason Weckworth, vice president of data center operations and recipient of the Outside In award for RagingWire. “We applied that innovative and process-driven approach to a strategic customer experience program that is as consistent on a per customer basis as it is flexible to meet changing customer requirements. RagingWire is proud to be acknowledged for our customer experience efforts by being named a finalist in the Forrester Research Outside In Awards.”
The Forrester Outside In Awards support and recognize the principles outlined in the Forrester Research book Outside In: The Power Of Putting Customers At The Center Of Your Business (Amazon Publishing/New Harvest, 2012). Finalists and winners of the Outside In Awards were chosen based on five criteria: clarity of approach, business value to the organization, positive impact on customer experience, innovation, and potential for other companies to repeat the practice.
“The Outside In Awards recognize organizations that don't just talk about customer experience, they take a disciplined approach to improving it,” said Harley Manning, co-author of Outside In: Putting Your Customers at the Center of Your Business (Amazon/New Harvest, 2012). “Their efforts stand out from among those of their peers by being systematic, and by demonstrating results for both their business and their customers. Our research shows that when organizations do take a disciplined approach to customer experience, they can expect business benefits ranging from more revenue from increasingly loyal customers, to more and better word of mouth from happier customers.”
RagingWire was recognized in the Governance category of the Outside In Awards. The company’s effective customer experience governance system includes clearly defined roles and responsibilities for decision making and oversight, transparent polices and processes, and clear communication structures. In 2012, RagingWire established the Customer Experience Steering Committee (CESC) with a mission to exceed industry standard growth and earnings performance by creating fiercely loyal customers. Through the successful strategic planning and execution by the CESC of six critical business processes, RagingWire achieved record revenue milestones in its last fiscal year, and the company received the highest customer loyalty Net Promoter Score (NPS) in the data center industry. The CESC also drives close alignment between employee experience and customer experience by ensuring that all employees are not only educated, engaged, and recognized, but actively participating in tasks to improve customer experience.
About RagingWire Data Centers
RagingWire designs, builds, and operates mission critical data centers that deliver high-density power and 100% availability. The company has 650,000 square feet of critical data center infrastructure in Northern California and Ashburn, Virginia and the highest customer loyalty scores in the industry. Their patented power delivery systems and EPA ENERGY STAR rated facilities lead the data center market in reliability and efficiency. With flexible colocation solutions for retail and wholesale buyers, a carrier neutral philosophy, and unmatched customer service, RagingWire meets the needs of top enterprise, Internet, and government organizations. More information is available at www.ragingwire.com.