RagingWire Launches Unlimited Remote Hands and Eyes Service

Expert on-site technical staff augments data center colocation for hundreds of customers

August 21, 2012

RagingWire Data Centers, the nation's premier data center provider, today announced the availability of an unlimited remote hands and eyes service bundle delivered in their 650,000 square feet of advanced data center space. Every customer within the state-of-the-art data center facilities, including Fortune 1000 enterprises, cloud computing and hosting providers, software-as-a-service (SaaS), and top Internet based companies, now have unlimited access to these onsite services to support their company’s infrastructure located within RagingWire’s Sacramento, California, and Ashburn, Virginia data center campuses.

The remote hands and eyes service is a cost-effective method of staff augmentation that enables customers to create a scalable and rapidly deployable service model to support their computing systems. Staffed 24 x 7 by RagingWire Network Operations Center (NOC) technical experts, customers no longer need to deploy in-house staff for routine, ad-hoc, or urgent tasks when time or distance is critical.

“When building a dispersed IT architecture, our customers located in the San Francisco Bay Area or Washington D.C. Metro can utilize colocation space that is seismically stable in Sacramento or geographically ideal in Ashburn without worrying about daily, weekly, or urgent tasks,” stated Bill Dougherty, RagingWire’s vice president of information technology. “Our team is typically at a customer’s gear within 15 minutes and serves as an extension of their IT team – without the commute, headache, or costs associated with deploying company resources.”

The remote hands and eyes on-demand portfolio includes visual equipment checks, replacing hardware components, cycling power, executing customer-directed diagnostics, and loading physical media such as tapes and CDs. More time consuming services can also be scheduled including installations, upgrades, configuring, inventory and labeling, and basic rack and stack.

RagingWire continues to focus on delivering 100% uptime availability through a 2N+2 critical infrastructure architecture, N-Matrix™ monitoring and management system, redundant and expansive network connectivity, and extensive security systems. Unlimited remote hands and eyes is the beginning of the next-generation of RagingWire services that enhance and better enable customers to focus on meeting their mission critical IT compute needs.

To learn more about RagingWire’s unlimited remote hands and eyes services, please visit our website at https://www.ragingwire.com/

About RagingWire Data Centers

RagingWire designs, builds, and operates mission-critical, high-availability data centers. With over 650,000 square feet of critical data center infrastructure at its campuses in Northern California and Ashburn, Virginia, the company is recognized as an industry leader and innovator. Our patented power management systems and fault tolerant cooling plant lead the data center market in reliability. With highly customizable and flexible colocation solutions for both retail and wholesale buyers, a carrier neutral telecommunications philosophy, and unmatched reliability, RagingWire meets the needs of high power density, data intensive, and network-centric enterprises. More information is available at https://www.ragingwire.com.