RagingWire Announces Highest Client Satisfaction Since Inception

Most recent survey reveals 95% of clients would recommend RagingWire’s Sacramento data center to other companies.

SACRAMENTO, California
May 6, 2010

RagingWire Enterprise Solutions, Inc., Northern California’s premier data center and managed services provider, today announced the results of its latest client survey. The overall survey revealed 95% of clients would recommend RagingWire to other companies for their colocation needs.

Actual comments provided by some of the respondents to the survey included: "The professionalism and data center facility are outstanding" "The facility in Sacramento is top tier" "RagingWire has been a great partner! Your team members are very service oriented and extremely professional."

The latest results show a seven percent increase in client satisfaction since the initial baseline set in 2003, and are the highest levels of client satisfaction achieved thus far. The objective of the recent data center survey was to gain an in-depth understanding of RagingWire’s performance from the client’s perspective. RagingWire has continued to grow and expand colocation services since opening for business in 2000. In 2009 alone, RagingWire completed over 900 client implementations, and processed over 82,000 service requests from its 24x7 Operations Control Center. Bob Quinn, RagingWire’s Vice President of Information Technology states, "The client survey is a key indicator of our Sacramento data center service performance levels, and how effective we are in operations management. Maintaining this ongoing feedback process from our clients is essential in supporting RagingWire’s continued growth and expansion objectives.

"The results of the survey highlight RagingWire’s continued focus on providing world class service," said Yatish Mishra, President and CTO. "As we continue to expand, it is critical that we consistently exceed the needs and expectations of our clients." The online survey was distributed to hundreds of individuals within the RagingWire client database, and additional results of the survey include: 94% of respondents stated RagingWire demonstrated an attitude of partnership with their business. 95% stated they had confidence in RagingWire and would recommend them to other businesses that need colocation services. 94% related satisfaction in the overall design, management, and security of the Sacramento Enterprise Data CenterSM. 90% of clients are planning on expanding their services with Ragingwire. 94% expressed their overall satisfaction with their client experience at RagingWire.

About RagingWire

RagingWire Enterprise Solutions, Inc. provides highly custom and flexible colocation solutions that accommodate the business needs of high-density, data intensive enterprise companies. RagingWire operates an N+2 redundant, highly secure Enterprise Data CenterSM engineered to provide "five nines" (99.999%) availability and highly scalable power and cooling in conjunction with managed IT solutions that maintain Fortune 1000 and Fortune 500 companies' mission critical IT systems. Outsourcing within the RagingWire carrier neutral data center enables our clients to reduce their operating costs, be more efficient, speed-up time to market, and focus on their core competencies. For more information about RagingWire, access www.ragingwire.com.