Remote Hands and Eyes

Remote Hands and Eyes

Facilitating on-site support for your technical infrastructure

Why send your valuable staff to the data center to perform tasks that can be easily handled by our dedicated staff – 24 x 7? You can rely on our trained experts to be your hands, eyes, and ears – without worrying about travel or time constraints. Our simple pricing model allows you to utilize our highly-skilled staff through an on-demand or scheduled basis. The remote hands and eyes service removes the headache of staffing personnel in our data centers, as well as eliminating costly after-hours on-site needs for your infrastructure.

Enabling: the service allows you to make the best decision where you should colocate your gear – without the constraints of staff limitations. For most companies, your business hub is not the same location as your data hub. We understand the challenges for staffing and getting things done within your cabinet or cage in a 24x7 world. Our remote hands & eyes service now enables you to make the best decisions without the constraints of yesterday’s support model.

You'll have access to highly qualified IT professionals who will perform a wide variety of services from basic troubleshooting tasks to tape swaps and equipment installation in your NTT Global Data Centers Americas space. Both of our Network Operations Centers are staffed 24x7 and in most cases be in your cage in 15 minutes to take care of your requests.

When choosing a colocation partner, technical and talented remote hands and eyes services should be part of your decision-making process. NTT Global Data Centers Americas believes that the support we provide beyond our world-class infrastructure helps drive the value you receive and makes operating your IT infrastructure more efficient.

On-Demand Services Available: