Remote Hands and Eyes
Providing unlimited support for your technical infrastructure
Why send your valuable staff to the data center to perform tasks that can be easily handled by our dedicated staff – 24 x 7? You can rely on our trained experts to be your on-site hands, eyes, and ears – without worrying about budget or time constraints. Our simple pricing model allows you to utilize our highly-skilled staff through an on-demand or scheduled basis. The unlimited remote hands and eyes service removes the headache of staffing personnel in Sacramento or Ashburn, as well eliminating after-hours on-site needs for your infrastructure.
Unlimited: utilize our expert technicians without worrying about budgets or variable costs for erratic on-call volumes. The service eliminates the proverbial question faced by every IT manager, "Should I call and be charged a fee for someone to go look at my machine, or should I wait until we are back in the data center?" You shouldn't gamble with your colocated equipment – if it needs to be 'touched' then you should feel free to call and have our team help, without worrying about per incident charges.
Enabling: the service enables you to make the best decision where you should colocate your gear – without the constraints of staff limitations. For example, Bay Area companies securing colocation space want to be outside earthquake sensitive zones, thus Sacramento works perfectly. We understand the tradeoff for a more stable physical location can make it a little tougher for staffing and getting things done within your cabinet or cage in a 24x7 world. Our unlimited remote hands & eyes service now enables you make the best decisions without the constraints of yesterday’s support model.
You'll have access to highly qualified IT professionals who will perform a wide variety of services from basic troubleshooting tasks to tape swaps and equipment installation in your NTT Global Data Centers Americas space. Both of our Network Operations Centers are staffed 24x7, thus we can typically be in your cage in 15 minutes* to take care of your requests.
When choosing a colocation partner, technical and talented remote hands and eyes services should be part of your decision-making process. NTT Global Data Centers Americas believes that the support we provide beyond our world class infrastructure helps drive the value you receive and makes operating your IT infrastructure more efficient.
On-Demand Services Available:
- Cycling power on your equipment.
- Visual equipment checks.
- Attaching monitor, keyboard, mouse, or consoles to equipment.
- Replacing your hardware components with spares / upgrades.
- Changing labeled cables.
- Rotations of your label media (tapes, CDs).
- Loading of media (tapes, CDs, DVDs, or USB media).
- Troubleshooting of physical ports, including non-NTT Global Data Centers Americas provided telecommunication circuits.
- Entering commands according to your detailed instructions and relaying system responses.
- Executing built-in diagnostics according to your instructions.
- Perform other tasks requiring a similar skill level where immediate action is required.
Scheduled Services Available:
- Upgrading disk drive capacity by installing new or additional drives.
- Installing newly received equipment under specific instructions.
- Adding memory cards.
- Configuring routers, switches, and other network equipment under specific instructions.
- Equipment inventory and labeling.
- Cross connect inventory and labeling.
- Support during planned, routine style maintenance activities.
- Cage/Environment temperature analysis including thermal scans of the environment or equipment in question.
- Equipment rack and stack of incremental equipment that requires no more than two engineers and no project management, not to exceed 4 hours in a single day.
- Perform other tasks requiring a similar skill level and duration where the activity can be scheduled between you and the NTT Global Data Centers Americas team in less than 4 hours.
