Customer Experience

Delivering a world class customer experience has been the foundation of NTT Global Data Centers Americas business strategy since our inception in 2000. We're here when you need us with 24x7 on-site coverage of our facilities, operations, security, and engineering groups. Our Security Control Centers and Network Operations Centers are fully staffed 24x7x365 at all our data center campuses, keeping your IT systems safe, secure, and operating properly. In addition, our data centers are great places for your IT staff to work, with dedicated conference rooms, customer lounges, free gourmet coffee and sodas, entertainment rooms, and customizable office space.

NTT Global Data Centers Americas is committed to our customers' complete satisfaction. Prior to 2012, NTT Global Data Centers Americas internal customer survey results netted customer satisfaction rates of between 95-97% on a consistent basis. In 2012, we switched to the Net Promoter Score system as a way to measure customer loyalty and encourage feedback. In our latest Net Promoter Score survey, NTT Global Data Centers Americas achieved the highest NPS result in the data center industry - over double the national NPS average.

These scores speak for themselves, but here is what our customers have to say:

"NTT Global Data Centers Americas unique blend of world-class infrastructure and A+ level customer service represents the high level of system availability, reliability, and security required to meet NVIDIA's quality-of-service demands."        - Ed Yee, Director, IT Operations, NVIDIA

"We couldn't be happier with our experience as a NTT Global Data Centers Americas customer. Our data center installation was hassle-free and we really feel like the entire NTT Global Data Centers Americas team is behind us each step of the way – they go way beyond the usual 24x7 help desk and give us one-on-one customer care."        - Steve Paul, Director of Engineering, NetSol Technologies

NTT Global Data Centers Americas world class customer service doesn't end with a score. Our dedicated team of data center professionals carry our customer service commitment through the initial sales process, installation planning and execution, and with ongoing support. We'll make sure your mission critical infrastructure is operating 100% the way you need it to. In addition, our support staff will welcome your vendors with open arms.

Experience a new level of service and professionalism you will not find anywhere else.