April 22, 2020
As we move into the 2nd month of COVID-19 quarantine, I wanted to take a few moments to check in with our customers, partners and vendors during this challenging ongoing situation. We are all clearly adjusting to a new reality as we have shifted to a remote working model and continue to implement new procedures to ensure the safety of our employees and customers who are required to still work in the data center.
I personally have been adjusting to working at home, and our teams have done a great job adapting to 100% usage of video conference tools, although my dog Coco seems ambivalent to being on camera all day long. Although the majority of our teams are now working from home, we all remain committed to managing our data centers and ensuring that we are supporting our customers’ needs now and in the future.
We are continuing to work to bring new capacity to market
We continue to work closely with our construction partners at all our sites to find ways to stay on schedule without putting anyone at risk. Together with our partners, we have implemented new safety protocols and procedures to ensure that teams can safely continue construction on our data centers. We remain on track across several data center developments in Oregon, California, Virginia and Illinois.
How can our customers help?
We are continuing to add new precautionary health and safety measures, including a temperature scanning protocol for everyone who enters any of our facilities. We are asking anyone who is not required to be in the data center to avoid coming in. We have not closed any of our facilities at this time, but ask for your help in minimizing the number of people entering our facilities, and avoiding any non-essential contact within our facilities.
Our team is here to support you
If you have any questions about these protocols or procedures, please contact your account manager or your specific site contacts. We are all dedicated to support our customers and maintain the highest levels of support across the data center, while keeping everyone safe and not spreading this disease.
You can reach our NOC 24x7 Support team at 916-286-3000 to answer any questions and connect you with operations personnel at each site to assist with any needs that might arise.
Thank you for your cooperation and patience at this critical juncture in the fight against the COVID-19 pandemic. We will continue to update you with any changes in procedures, and we look forward to resuming our normal operations as soon as we are able.
Wishing you and your loved ones all the best,
President and CEO
NTT Global Data Centers Americas