Coronavirus (COVID-19) Customer Update - March 15, 2020

by NTT Global Data Centers Americas
15 March 2020

March 15, 2020

To our Valued Customers,
 
Our teams are continuing to monitor and respond to the Coronavirus outbreak that is currently impacting communities across our service area and the nation, and our hearts go out to all those affected.
 
Due to several developments over the weekend surrounding the potential widespread threat of Coronavirus (COVID-19), we wanted to let all of our customers know that RagingWire/NTT is requiring all non-essential employees to work from home, effective immediately and continuing through March 27.
 
Please note that this will not impact any critical operations functions across our data centers, as we will maintain all elements of the infrastructure and operations will continue as normal.  This new mandate impacts all of our support personnel (finance, marketing, sales, etc.) that can work remotely during these challenging times and helps limit any potential spread of the virus.
 
It is important to note that there have been no cases of COVID-19 within the company, but we still feel this is the right step to take to prevent and slow the spread of the virus out of an abundance of caution and care for both our employees and customers. 
 
While the data centers will not be closed to customers at this time, we ask that you help us in considering the following measures:

  • We are asking customers to limit non-essential personnel access to the data centers during this time; additionally, please limit meetings and gatherings of employees within the data center.  Note: the training rooms in VA3 and TX1 will be closed for all use over the next two weeks
  • If your staff is feeling unwell, or has traveled internationally in the past two weeks, do not let them come into the data center
  • While working in the data center, all customers should adhere to the latest guidelines on social distancing and sanitization to limit the spread to our staff and your teams
  • Our operations team asks that all customers limit or delay any non-essential work requests that involve our operations and security staff; we want to maintain as much availability of our teams to respond quickly if more critical issues arise during this challenging time

The RagingWire/NTT operations team is working diligently to maintain the data center environment for our customers, including increased cleaning and sanitization across all common areas.  The team also has multiple plans in place to manage whatever is necessary as the situation evolves, with contingency plans in place all with the goal of maintaining data center continuity and ensuring no disruption in service.
 
We appreciate your support and flexibility during these difficult times.  We will all work together to help minimize the spread of this virus, all while ensuring the data center environment continues to operate and stay online for our customers.
 
Should you have any additional questions or concerns, please do not hesitate to reach out to anyone on the team for help or information.
 
Thank you,

Doug Adams
President and CEO

Joe Goldsmith
Senior Vice President and Chief Revenue Officer

Bob Woolley
Senior Vice President of Operations

NTT Global Data Centers Americas