Coronavirus (COVID-19) Customer Update - April 17, 2020

by NTT Global Data Centers Americas
17 April 2020

April 17, 2020



COVID-19 Update: New Temperature Scanning Protocol


As part of our continuous action plan to keep our data centers safe from COVID-19 contamination, we want to make sure that we keep all of our customers and partners updated with the latest developments across our data centers. As we continue to evolve and add to our protections and safety measures, we are now implementing a temperature scanning protocol for all people entering our data centers. Furthermore, we are also asking everyone who enters the data center to wear masks while working in the facility.

This protocol will go into effect on Monday, April 20,2020.

We wanted to share specifics about this new protocol, and ensure that everyone who is required to enter the data center is aware of this new health screening protocol. Please tell your employees who expect to access our data centers that the following procedure is now in place:

  1. Individuals entering the lobby will be instructed to remove any eyewear or hat that may impact the temperature reading.
  2. Our security staff will use a handheld thermography imager to scan the visitor’s temperature.
  3. Our staff will wear N95 masks and gloves and use the imager to scan the individual while standing at least six feet away, as noted by a tape marker on the floor.
  4. Any person with a temperature reading of 100 degrees Fahrenheit or higher will be instructed to leave the data center and remain offsite for 14 days or until otherwise proven to be virus-free.
  5. Two different testers will conduct up to three scans of any individual with a temperature reading above the limit before turning them away.
  6. If any individual scans above the temperature threshold, additional cleaning/sanitization will be conducted of the lobby area above and beyond the procedures already in place.
  7. Our HR Department will notify the designated POC of the individual’s company that we have scanned their employee’s temperature as being 100 degrees or greater, and convey the requirements for the individual to reactivate their on-site access.

Furthermore, we are also asking everyone who enters the data center to wear masks while working in any of our data centers. As the guidance continues to evolve, we are moving to adhere more closely with the latest recommendations that everyone working in public wears a mask, and we are implementing the following guidelines:

  • All NTT employees will wear a mask provided by NTT at the start of their shift.
  • All NTT contracted vendors and contractors will be required to wear a mask while in our buildings; their employer is responsible for supplying the masks.
  • Contractors/vendors employed by our clients will be asked to wear a mask (supplied by their employer) while working within the buildings.
  • Clients will be asked to comply with CDC and local authorities recommending the use of masks.

We greatly appreciate your patience and understanding with these new procedures, and hope that you and your family are staying safe during this time.


Bob Woolley

Sr. Vice President of Operations

NTT Global Data Centers

(Formerly RagingWire Data Centers)

NTT Global Data Centers Americas