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The Gateway to the Asian Pacific Market? Hillsboro, Oregon.

What makes Hillsboro, Oregon such a unique site for a data center? The location. Customers looking to expand globally can connect through subsea cables off the shores of Oregon to the Asian Pacific market. Watch the video below to learn how this benefits end users from our very own Shoieb Yunus, Director of Network Strategy.

Video Transcript:

It's a really exciting time in the market. A lot of new technologies are available that we can leverage and provide as advanced network services to our customers. Hillsboro, Oregon is definitely a unique position for us to be as it not only allows us to connect to the busy West coast, but to the Asia Pacific and Japanese markets.Those are really rapidly growing markets.

Because customers today, they are not just doing business locally on a smaller footprint. Many times they want to connect to cloud service provider in one region, and then they want to have a diverse path in another region.

There are tier one carriers and major cable landing stations off the shores of Oregon and neighboring Washington state. And then major cloud service providers are also in close proximity. That makes Hillsborough a unique position for next big data center market, and that's quite remarkable.

Coronavirus (COVID-19) Customer Update - March 31, 2020 

March 31, 2020

Customer Update: ISP bandwidth overage fees waived through April

Hi,
We recognize that one of the many ripple effects of the COVID-19 crisis is that many of our data center clients like you may have been forced to use extra bandwidth in order to keep your business functioning.

We also understand that there was no way for you to budget for those unexpected and sudden bandwidth overage charges, thus adding more financial stress to a situation where you need fewer things to worry about, not more.

We would like to do what we can to provide some relief to our data center customers that subscribe to RagingWire's Blended Internet product so that you can stay focused on running your business and supporting your customers. That is why we are immediately enacting the following two measures to help you save money while providing the amount of bandwidth you may need right now.

Effective immediately through the end of April 2020:

  • We are eliminating all penalty charges associated with ISP bandwidth overages on RagingWire's Blended Internet product. If more bandwidth is used, you don’t have to worry about incurring additional fees, your actual usage will be billed without penalties.
  • We are waiving all term requirements for ISP bandwidth upgrades, so you can increase your bandwidth for a short timeframe and adjust it back anytime. If you think you will be bursting for an extended timeframe, please contact your account manager so we can plan accordingly and find a mutually beneficial solution.

Please let us know if you have any questions about these measures. We hope these temporary changes help take one more concern off your mind.

We are all in this crisis together, so do not hesitate to let us know if there are any other actions we can take to help as this situation continues to unfold.

We greatly appreciate your patronage, and we wish you, your team and your family all the best.

Sincerely,
Bruno Berti
Vice President of Product Management

*This is only for RagingWire product offers to customers within RagingWire data centers and does not apply to any service from carriers that customers contract with directly.

Coronavirus (COVID-19) Customer Update - March 26, 2020

March 26, 2020

To our Valued Customers, 
 
As the global pandemic of the COVID-19 (Coronavirus) continues to evolve, we want to provide an update on our ongoing response to clients and partners during this challenging time.

Our teams are working diligently to continue to maintain mission-critical data center operations and support for you and your customers. We have had several customers ask us what they can do to help during these difficult times, which we greatly appreciate.

Going forward, we ask that all of our customers use extreme caution when deciding whether or not to come into the data centers — please do not consider this business as usual at this point in time.   

We are asking for your help to limit the spread of the virus and protect the safety and well-being of our on-site employees working to maintain critical data center operations. 

Here are a few things that you can do to help:

  • Do not come to the data center unless absolutely necessary: Our data centers are still open and fully operational. We are asking all customers to please avoid coming into the data center unless critical work needs to be performed.
  • Utilize our onsite staff for your tasks: Please remember that we have onsite staff that can help with simple tasks through our remote hands and eyes services—we ask that you consider using this team before sending staff into the data centers. For more information, please contact your account manager or call 916-286-4090 to schedule services.
  • If you must come in, here are steps to help protect the safety of your teams and ours: If you have an urgent task that mandates you coming to our data centers, we ask that you limit the areas you access. Avoid all common areas and shared workspaces within the data center. 

Here is what we are doing to protect the people in our data center:

  • Health screening protocols: We are implementing new health screening protocols by asking all entrants to the data centers about their recent travel and any illnesses. We ask for compliance from all of our customers and partners, and patience from your staff as we implement these additional steps.
  • New  building  access protocols: We are changing access protocols to help avoid cross contamination across physical sites:
    • We are now asking all customers and staff to enter through the main lobby of each building and to be cleared by security before entering internal spaces. 
    • We will not allow any personnel to travel between buildings, including our own internal employees. Any client, guest, or contractor that is permitted or authorized to come onsite (essential personnel) will be allowed to enter a building but will be refused entry to another building should they request to, or if they show up at another building.
  • Increased cleaning and sterilization: For the past several weeks, we have implemented increased cleaning and sterilization throughout the data center to help limit potential exposure to customers and employees. 
  • Handling shipments and packages appropriately: All shipments and packages are handled by employees with gloves and are quarantined for a period of no less than 24 hours. 
  • Keeping all non-critical personnel away: For the past two weeks we have directed all our non-critical personnel to work remotely, thus minimizing chances for the virus to spread from person to person. 

Thank you for your cooperation at this critical juncture in the global fight against the COVID-19 virus. We will continue to update you with any changes in procedures, and we look forward to resuming our normal rules of operation when the time is appropriate.

Remember, the best thing you can do right now to help keep our data centers safe is to simply stay away from the facilities. Please utilize our on-site staff for simple tasks as much as possible. 

If you have any questions, please contact your account manager or your specific site contact below: 

You can also reach our NOC 24x7 Support team at 916-286-4090.

Thank you, 
 
Doug Adams
President and CEO
 
Joe Goldsmith
Senior Vice President and Chief Revenue Officer
 
Bob Woolley
Senior Vice President of Operations
 
RagingWire NOC 24x7 Support: 916-286-4090
RagingWire General Line: 916-286-3000
 

Coronavirus (COVID-19) Response Plan

Our ongoing response to employees, clients and partners during COVID-19.

Updated: March 26, 2020

RagingWire (now part of the Global Data Centers Division of NTT Ltd.) is continuing to monitor and respond to the Coronavirus (COVID-19) outbreak that is currently impacting communities across our service areas and the nation, and our hearts go out to all those affected. Our teams are working diligently to maintain mission-critical data center operations while prioritizing the safety and well-being of our employees, clients and partners. As the situation regarding the ongoing Coronavirus (Covid-19) outbreak continues to evolve, we want to reassure you that we have plans in place to keep our data center facilities open and serviced with critical operations continuing at any hazard threat level.

Specific actions

NTT has taken the following actions with our employees and to maintain the data centers.

Specific actions we are taking with our employees and teams:

  • Suspension of non-essential business travel for all employees globally.
  • Self-quarantine for employees who recently travelled to a high risk area and/or came into prolonged exposure or close contact with relatives/friends/others who recently returned from one.
  • Deferring face-to-face meetings which are non-essential and/or involve large numbers of employees. Avoiding public events wherever possible.
  • Employees who are feeling unwell are being advised to seek medical advice and work from home until they are fully recovered.
  • Observing good personal hygiene practices including regular hand washing with soap and water, and the use of hand sanitizers when soap and water are not easily accessible.

Specific actions we are taking to maintain the data centers:

  • Implementing new health screening protocols by asking all entrants to the data centers about their recent travel and any illnesses. We ask for compliance from all of our customers and partners, and patience from your staff as we implement these additional steps.
  • New building access protocols in which we are now asking all customers and staff to enter through the main lobby of each building and to be cleared by security before entering internal spaces. We will not allow any personnel to travel between buildings, including our own internal employees, to help avoid cross contamination across physical sites.
  • Added shipping & receiving department precautionary measures such as all packages will be received with care and placed in quarantine for a period of no less than 24 hours.
  • Increased cleaning and sterilization throughout the data center to help limit potential exposure to customers and employees. Includes conducting sanitizing activities daily in our workplaces and providing hand sanitizer throughout the facilities for all building occupants.
  • Requesting customers, contractors and visitors to self-disclose if they have visited a risk area and the timeframe of the incubation period since leaving the risk area is not yet over. 
  • Ensuring frequent contact surfaces in our offices are cleaned thoroughly, multiple times daily and providing easily accessible hand sanitizer in our workplaces.
  • Ensuring our next-level Business Continuity Plans and protocols are ready to be implemented if/when necessary in future.

Accessing our data center facilities

While the data centers will not be closed to customers at this time, we ask that you help us in considering the following measures:

  • Health screening protocols: We are implementing new health screening protocols by asking all entrants to the data centers about their recent travel and any illnesses. We ask for compliance from all of our customers and partners, and patience from your staff as we implement these additional steps.
  • New  building  access protocols: We are changing access protocols to help avoid cross contamination across physical sites: 
    • We are now asking all customers and staff to enter through the main lobby of each building and to be cleared by security before entering internal spaces. 
    • We will not allow any personnel to travel between buildings, including our own internal employees. Any client, guest, or contractor that is permitted or authorized to come onsite (essential personnel) will be allowed to enter a building but will be refused entry to another building should they request to, or if they show up at another building.
  • We are asking customers to limit non-essential personnel access to the data centers during this time; additionally, please limit meetings and gatherings of employees within the data center.  Note: the training rooms in VA3 and TX1 will be closed for all use over the next two weeks (as of March 15, 2020).
  • If your staff is feeling unwell, or has traveled internationally in the past two weeks, do not let them come into the data center
  • While working in the data center, all customers should adhere to the latest guidelines on social distancing and sanitization to limit the spread to our staff and your teams
  • Our operations team asks that all customers limit or delay any non-essential work requests that involve our operations and security staff; we want to maintain as much availability of our teams to respond quickly if more critical issues arise during this challenging time

Customer Communications

If you would like to read the latest customer communications in more detail, please click on any of the links below.

Frequently Asked Questions

  1. Will I have access to my data center space during this time? 

    • Yes. Our buildings will remain open for our customers under the current foreseeable circumstances. To minimize the number of people in each building, all of our non-essential employees are required to work from home, effective immediately and continuing through at least April 3, 2020. Our personnel in charge of Critical Facility Operations, Security, and Network Operations Center functions will still be present as needed to perform their job duties.

  2. Have any people who work at your data centers tested positive for Coronavirus? 

    • No. As of March 26, there have been no positive cases of COVID-19 within the company.  By mandating that non-mission critical personnel work remotely, we are making every effort to prevent and slow the spread of the virus out of an abundance of caution and care for both our employees and customers.

  3. How is it ensured that events at service providers or suppliers do not lead to disruptions in data center operations?

    • Critical service providers are part of the Business Continuity Management System. These are included in the pandemic preparedness plans with appropriate communication. This includes a query of the current situation and the measures implemented to protect business processes. In addition, the providers were requested to provide information immediately if there was a risk that the services could no longer be provided. Should it nevertheless occur that a service cannot be provided, the mission-critical infrastructure of the data centers is designed to remain operational even in the event of longer downtimes of service providers. 

We appreciate your support and flexibility during these difficult times.  We will all work together to help minimize the spread of this virus, all while ensuring the data center environment continues to operate and stay online for our customers. If you have questions or requests, please reach out to your account manager or to the NOC here: 916-286-4090.

Coronavirus (COVID-19) Customer Update - March 18, 2020

March 18, 2020

To our Valued Customers,

There is no higher priority to us than the well-being of our clients, partners and employees. We have been working closely with local health and government authorities to take the appropriate precautionary measures across our data center sites.
 
As the situation regarding the ongoing Coronavirus (Covid-19) outbreak continues to evolve, we want to reassure you that we have plans in place to keep our data center facilities open and serviced with critical operations continuing at any hazard threat level.
 
We have put some precautionary measures in place in our Shipping and Receiving Department to help contain the potential threat, and minimize the risk to both customers and employees:

Shipping & Receiving Department Precautionary Measures

  • All incoming shipments, to include mail, are being directed through the Shipping and Receiving Department
  • All packages and mail are being carefully handled with gloves
  • All packages will be received with care and placed in quarantine for a period of no less than 24 hours
  • All package deliveries, made by Security, are suspended for the time being
  • Security must be notified of any urgent package (a package needed prior to the 24-hour quarantine) that is needed by the addressee
  • Any packages that must be released prior to the 24 hour hold are to be decontaminated with a 10:1 bleach solution by Security and air dried before being released
  • All urgent packages must be picked up at the S&R area from Security personnel
    • All packages released before the 24 hour hold period will be opened by Security in the presence of the addressee
    • If necessary, the inner package will be decontaminated prior to releasing the item(s) to the addressee
    • All packaging will be appropriately disposed by Security personnel after releasing the item to the addressee

This directive applies to all mail, packages, and shipments of equipment delivered and received by the on-site Security team. If you have any further questions around these precautionary measures, please contact your Account Manager.

Best regards,
 
Bob Woolley
Senior Vice President of Operations

Edward Ankers
Sr. Director, Corporate Security

Coronavirus (COVID-19) Customer Update - March 15, 2020

March 15, 2020

To our Valued Customers,
 
Our teams are continuing to monitor and respond to the Coronavirus outbreak that is currently impacting communities across our service area and the nation, and our hearts go out to all those affected.
 
Due to several developments over the weekend surrounding the potential widespread threat of Coronavirus (COVID-19), we wanted to let all of our customers know that RagingWire/NTT is requiring all non-essential employees to work from home, effective immediately and continuing through March 27.
 
Please note that this will not impact any critical operations functions across our data centers, as we will maintain all elements of the infrastructure and operations will continue as normal.  This new mandate impacts all of our support personnel (finance, marketing, sales, etc.) that can work remotely during these challenging times and helps limit any potential spread of the virus.
 
It is important to note that there have been no cases of COVID-19 within the company, but we still feel this is the right step to take to prevent and slow the spread of the virus out of an abundance of caution and care for both our employees and customers. 
 
While the data centers will not be closed to customers at this time, we ask that you help us in considering the following measures:

  • We are asking customers to limit non-essential personnel access to the data centers during this time; additionally, please limit meetings and gatherings of employees within the data center.  Note: the training rooms in VA3 and TX1 will be closed for all use over the next two weeks
  • If your staff is feeling unwell, or has traveled internationally in the past two weeks, do not let them come into the data center
  • While working in the data center, all customers should adhere to the latest guidelines on social distancing and sanitization to limit the spread to our staff and your teams
  • Our operations team asks that all customers limit or delay any non-essential work requests that involve our operations and security staff; we want to maintain as much availability of our teams to respond quickly if more critical issues arise during this challenging time

The RagingWire/NTT operations team is working diligently to maintain the data center environment for our customers, including increased cleaning and sanitization across all common areas.  The team also has multiple plans in place to manage whatever is necessary as the situation evolves, with contingency plans in place all with the goal of maintaining data center continuity and ensuring no disruption in service.
 
We appreciate your support and flexibility during these difficult times.  We will all work together to help minimize the spread of this virus, all while ensuring the data center environment continues to operate and stay online for our customers.
 
Should you have any additional questions or concerns, please do not hesitate to reach out to anyone on the team for help or information.
 
Thank you,

Doug Adams
President and CEO

Joe Goldsmith
Senior Vice President and Chief Revenue Officer

Bob Woolley
Senior Vice President of Operations

Where to Go for Low TCO? Look No Further than Hillsboro.

How does no sales tax, no inventory tax, and no business income tax sound?

 

 

Total cost of ownership (TCO) for running your data center includes factors that you can control, and some that you can’t. 

Line items that you can control include infrastructure purchases like servers and data equipment, installation services, and staffing.

Then there are TCO items that you can’t control, like state and local taxes and weather-related energy costs. 

The only way to control the impact of those line items is by smartly choosing a TCO-friendly geographic location to set up your data center space. After all, once your data center is set up, you can’t ask for lower taxes or better weather.

For the lowest TCO in a Top Tier data center market in the Pacific Northwest, take a good look at Hillsboro, Oregon, which is about 18 miles west of Portland. 

Hillsboro’s low TCO comes from three main drivers:

  1. No state and local sales tax  Oregon does not charge for state and local sales tax, which means that all data center equipment can be bought tax-free. That’s a great deal compared to other West Coast states such as California (8.54% combined state and local sales tax) and Washington state (9.18% combined state and local sales tax). 
  2. No property tax for up to 5 years  Within designated regional Enterprise Zones (many of which are in the Hillsboro market), Oregon offers a 100% property tax abatement for up to 5 years on new qualifying capital assets. Other fees to contribute to the local economy will apply, but data center tenants still come out way ahead by avoiding property tax.
  3. Low power costs – Data center operational expenditures (OpEx) in Hillsboro are kept low from some of the country’s lowest power rates, as well as typically mild temperatures that minimize energy usage for heating and cooling. 

A lot of the momentum that is driving data center users to Hillsboro comes from those aforementioned Enterprise Zones, which are essentially special tax havens in Portland's suburbs. By setting up a data center in an Enterprise Zone, any company can take advantage of the same cost benefits that huge companies such as Facebook, Google, Apple and Amazon already know about.

Take Facebook for instance. They were looking for dependable, affordable power in a low-humidity environment with a property tax abatement and no sales tax for the tens of millions of dollars' worth of equipment they planned to purchase. Oregon provided all of those features, so Facebook chose that location for their first company-built data centers

Getting into the details, the news is even better for data center customers. Corporations that operate in Oregon, but sell goods in other states, pay corporate income taxes based solely on company sales within the state of Oregon, according to Oregon4biz

According to the Tax Foundation, a non-partisan research institution, Oregon ranks 7th in the U.S. in the 2019 State Business Tax Climate Index. That is actually 7th and rising, since Oregon was ranked 10th in both 2018 and 2017. That ranking compares favorably with other West Coast data center markets such as Washington state (ranked 20th in the Index), and California (ranked 49th). In fact, the six states ranked ahead of Oregon are not considered primary data center markets, so Oregon would essentially be ranked first when comparing to other appealing states for data center deployments.

To sum up, Hillsboro is not subject to these taxes that typically are levied in less business-friendly cities:

  • No sales tax (state or local)
  • No inventory tax
  • No worldwide unitary tax
  • No motor vehicle tax
  • No business income tax (City or County)
  • No direct levies on intangible properties

That’s why for low TCO, Hillsboro is the place to go. 

PLEASE NOTE: If you are interested in the Hillsboro property tax abatement for your business, we advise you to seek the opinion of your tax advisors. In addition, businesses interested in the Hillsboro Enterprise Zone program can obtain application information from Valerie Okada at 503-681-6112 or via email at val.okada@hillsboro-oregon.gov. For more information, go to this page on the City of Hillsboro’s web site.

Coronavirus (COVID-19) Customer Update - March 10, 2020

March 10, 2020

To our Valued Customers,
 
There is no higher priority to us than the well-being of our clients, partners and employees. We have been working closely with local health and government authorities to take the appropriate precautionary measures across our data center sites.

As the situation regarding the ongoing Coronavirus (Covid-19) outbreak continues to evolve, we want to reassure you that we have plans in place to keep our data center facilities open and serviced with critical operations continuing at any hazard threat level.

Our preparations and actions are calibrated to the hazard level, as defined here:
 
As of March 10, 2020, all US data center facilities are currently at Hazard Level 1.

Level Status Description
0 No pandemic threat
  • No information about pandemic risk
  • Normal health care measures for employees
1 Potential pandemic threat
  • Warning reported by local authority or international organization
  • Preventive pandemic measures are initiated
  • Unrestricted operation
2 Concrete pandemic threat
  • Specific case of sickness of employee
  • Official information that a facility is located in a risk area
  • Limited operation (services may be delayed)
3 Confirmed pandemic
  • Confirmed cases of illness of several persons in the company
  • Operational activities are reduced to a necessary minimum

These are the active steps we are taking to help contain the potential threat, and minimize the risk to both customers and employees:

Specific actions we are taking with our employees and teams:

  • Suspension of non-essential business travel for all employees globally.
  • Self-quarantine for employees who recently travelled to a high risk area and/or came into prolonged exposure or close contact with relatives/friends/others who recently returned from one.
  • Deferring face-to-face meetings which are non-essential and/or involve large numbers of employees. Avoiding public events wherever possible.
  • Employees who are feeling unwell are being advised to seek medical advice and work from home until they are fully recovered.
  • Observing good personal hygiene practices including regular hand washing with soap and water, and the use of hand sanitizers when soap and water are not easily accessible.

Specific actions we are taking to maintain the data centers:

  • Conducting sanitizing activities daily in our workplaces and providing hand sanitizer throughout the facilities for all building occupants.
  • Requesting customers, contractors and visitors to self-disclose if they have visited a risk area and the timeframe of the incubation period since leaving the risk area is not yet over. 
  • Ensuring frequent contact surfaces in our offices are cleaned thoroughly, multiple times daily and providing easily accessible hand sanitizer in our workplaces.
  • Ensuring our next-level Business Continuity Plans and protocols are ready to be implemented if/when necessary in future.

If you have any further questions around these precautionary measures, please contact your account manager.
 
For more about the virus, please see the continuously updated information at the World Health Organization (WHO), and the Centers for Disease Control & Prevention in the US
 
We look forward to working together with you to keep our connected world safe. Should there be an escalation in the hazard level associated with the Covid-19 outbreak, a follow-up communication will be distributed highlighting additional measures being put in place.

Beset regards,

Bob Woolley
Senior Vice President of Operations

Jerry Gilreath
Vice President of Information Technology

Sustainability in Data Centers with Bruno Berti

Sustainability in data centers can mean many different things depending on who you talk to. We sat down to talk to Bruno Berti, Vice President of Product Management at the Global Data Centers division of NTT LTd., to get his perspective on what he's hearing from our customers and why sustainability in data centers is more than just the ability to generate green power.

 

 

 

For more information on our sustainability initiatives, click here.

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