How to Avoid Falling Through the Cloud

Undoubtedly, cloud computing is on the rise. Enterprises are adopting hybrid multi-cloud strategies to find a balance between what to keep on-premises (or in a data center) versus moving to the public cloud.   

Approximately 70% of enterprise applications have moved to the cloud. We are entering an era where centralized processing will be decentralized. Enterprises are adopting a hybrid model where some functions will run on edge nodes. Infrastructure is becoming highly distributed and dynamic in nature. Cloud infrastructure is consumed ‘as a Service’. You can take a third-party API along with compute, storage and networking resources from on-prem to any of the public clouds, stitch them together to make them appear seamless, and deploy it in the market. 

Despite all these developments, several myths remain about enterprises running the business in the cloud. Here is a look at three such myths. 


Myth 1: Cloud is more affordable than data centers 


It is true that due to its elastic nature, the cloud can be more cost-efficient. However, in order to fully benefit from those savings, a business may need to upgrade applications and its base computer infrastructure – all of which can be costly. Legacy applications do not seamlessly migrate over to the cloud. Applications need to be architected to be consumed ‘as-a-Service’ and deployed for global consumption. 

To gauge your total cost output, you need to consider your entire IT deployment in public, private and hybrid clouds. Some workloads and processes are more easily shifted to public cloud than others. And regulatory or business requirements may further complicate the financial aspects of cloud migration. Those factors can lead to the conclusion that sometimes leaving applications on-premises is the right decision. For many companies, colo is the new on-prem, as that option enables companies to keep their data on their own servers.  

Don’t fall through the cloud 

Then there are those poor companies that get sticker shock when they see the costs of cloud compute after a few months. To avoid falling through the cloud and plummeting into a land of unplanned expenses, companies must do the arithmetic required to analyze compute cycles, volume of data to be processed, data sizing, network bandwidth assessment, data egress and ingress locally and globally, as well as the geographic deployment of the applications and data at the edge. Using storage in the cloud may generate a huge bill – if not monitored properly.  

Consider licensing, for example. If you're migrating an application from the data center to the cloud, your operating system licenses probably won't transfer with it. It's great to be able to spin up a Linux server on AWS at the push of a button, but few take the time in advance to find out whether that action includes the hidden cost of having to pay for a license for the operating system on top of the cloud service fees. Even though you've already paid for that Linux license once, you may well find yourself paying for the same software again.  

Understand the fine print. Cloud service fees are rarely all-inclusive, as hidden fees lurk under almost every action you can take. If you spin up virtual servers for compute cycles and increase network bandwidth capacity for a given task, you must remember to tear down the services to avoid unwanted accrued bills. As far as software licensing goes, you might be able to save money by installing software you've already paid for on a cloud platform, rather than using the service's (admittedly more convenient) one-button install.  

When is cloud worth the cost? 

It may be worth an increase in cost to run workloads in the cloud if it enables the realization of a business goal. If business growth depends on the ability to scale up very rapidly, then even if cloud is more expensive than on-prem, it could be a business growth enabler and could be justified as an investment. We believe that the companies that do not exist today and will be created in next five years will be created on the cloud. It would be prudent for the new businesses to have a cloud presence along with their own footprint in the data centers. 


Myth 2: Cloud is more secure than data centers 


In the past, cloud computing was perceived as less secure than on-premises capabilities. However, security breaches in the public cloud are rare, and most breaches involve misconfiguration of the cloud service. Today, major cloud service providers invest significantly in security. But this doesn’t mean that security is guaranteed in the cloud. 

Data privacy and data protection policies remain a top concern on the public clouds. Due to the COVID-19 pandemic, videoconferencing applications have experienced a sudden surge. For example, a lot of people have been working from home, students have been using distance learning tools, and people have been using the same tools for group chats.  

You’ve probably heard that the Zoom videoconferencing service experienced a security breach where intruders hacked in and disrupted calls. Such incidents have been dubbed as ‘zoombombing’. Various similar incidents have been reported, including from classroom sessions and business calls, where intruders disrupted what was supposed to be a closed group call. 

Myth 3: Moving to the cloud means I don’t need a data center 

While cloud is highly suitable for some use cases, such as variable or unpredictable workloads or when self-service provisioning is key, not all applications and workloads are a good fit for cloud. For example, unless clear cost savings can be realized, moving a legacy application to a public cloud is generally not a good use case.  There are many different paths to the cloud, ranging from simple rehosting, typically via Infrastructure as a Service (IaaS) or Platform as a Service (PaaS), to a complete changeover, to an application implemented by a Software as a Service (SaaS) provider.  

To take advantage of cloud capabilities, it is essential to understand the model and have realistic expectations. Once a workload has been moved, the work is, in many ways, just beginning. Further refactoring or re-architecting is necessary to take advantage of the cloud. Ongoing cost and performance management will also be key for success. CIOs and IT leaders must be sure to include post-migration activities as part of the cloud implementation plan. 

Coronavirus (COVID-19) Response Plan

Our ongoing response to employees, clients and partners during COVID-19.

Updated: May 6, 2020

NTT Global Data Centers Americas is continuing to monitor and respond to the Coronavirus (COVID-19) outbreak that is currently impacting communities across our service areas and the nation, and our hearts go out to all those affected. Our teams are working diligently to maintain mission-critical data center operations while prioritizing the safety and well-being of our employees, clients and partners. As the situation regarding the ongoing Coronavirus (Covid-19) outbreak continues to evolve, we want to reassure you that we have plans in place to keep our data center facilities open and serviced with critical operations continuing at any hazard threat level.

Specific actions

NTT has taken the following actions with our employees and to maintain the data centers.

Specific actions we are taking with our employees and teams:

  • Suspension of non-essential business travel for all employees globally.
  • Self-quarantine for employees who recently travelled to a high risk area and/or came into prolonged exposure or close contact with relatives/friends/others who recently returned from one.
  • Deferring face-to-face meetings which are non-essential and/or involve large numbers of employees. Avoiding public events wherever possible.
  • Employees who are feeling unwell are being advised to seek medical advice and work from home until they are fully recovered.
  • Observing good personal hygiene practices including regular hand washing with soap and water, and the use of hand sanitizers when soap and water are not easily accessible.

Specific actions we are taking to maintain the data centers:

  • Implementing new health screening protocols by asking all entrants to the data centers about their recent travel and any illnesses. We ask for compliance from all of our customers and partners, and patience from your staff as we implement these additional steps.
  • New building access protocols in which we are now asking all customers and staff to enter through the main lobby of each building and to be cleared by security before entering internal spaces. We will not allow any personnel to travel between buildings, including our own internal employees, to help avoid cross contamination across physical sites.
  • Added shipping & receiving department precautionary measures such as all packages will be received with care and placed in quarantine for a period of no less than 24 hours.
  • Increased cleaning and sterilization throughout the data center to help limit potential exposure to customers and employees. Includes conducting sanitizing activities daily in our workplaces and providing hand sanitizer throughout the facilities for all building occupants.
  • Requesting customers, contractors and visitors to self-disclose if they have visited a risk area and the timeframe of the incubation period since leaving the risk area is not yet over. 
  • Ensuring frequent contact surfaces in our offices are cleaned thoroughly, multiple times daily and providing easily accessible hand sanitizer in our workplaces.
  • Ensuring our next-level Business Continuity Plans and protocols are ready to be implemented if/when necessary in future.

Accessing our data center facilities

While the data centers will not be closed to customers at this time, we ask that you help us in considering the following measures:

  • Health screening protocols: We are implementing new health screening protocols by asking all entrants to the data centers about their recent travel and any illnesses. We ask for compliance from all of our customers and partners, and patience from your staff as we implement these additional steps.
  • New  building  access protocols: We are changing access protocols to help avoid cross contamination across physical sites: 
    • We are now asking all customers and staff to enter through the main lobby of each building and to be cleared by security before entering internal spaces. 
    • We will not allow any personnel to travel between buildings, including our own internal employees. Any client, guest, or contractor that is permitted or authorized to come onsite (essential personnel) will be allowed to enter a building but will be refused entry to another building should they request to, or if they show up at another building.
  • We are asking customers to limit non-essential personnel access to the data centers during this time; additionally, please limit meetings and gatherings of employees within the data center.  Note: the training rooms in VA3 and TX1 will be closed for all use over the next two weeks (as of March 15, 2020).
  • If your staff is feeling unwell, or has traveled internationally in the past two weeks, do not let them come into the data center
  • While working in the data center, all customers should adhere to the latest guidelines on social distancing and sanitization to limit the spread to our staff and your teams
  • Our operations team asks that all customers limit or delay any non-essential work requests that involve our operations and security staff; we want to maintain as much availability of our teams to respond quickly if more critical issues arise during this challenging time

Customer Communications

If you would like to read the latest customer communications in more detail, please click on any of the links below.

Frequently Asked Questions

  1. Will I have access to my data center space during this time? 

    • Yes. Our buildings will remain open for our customers under the current foreseeable circumstances. To minimize the number of people in each building, all of our non-essential employees are required to work from home, effective immediately and continuing through at least April 30, 2020. Our personnel in charge of Critical Facility Operations, Security, and Network Operations Center functions will still be present as needed to perform their job duties.

  2. Have any people who work at your data centers tested positive for Coronavirus? 

    • No. As of March 26, there have been no positive cases of COVID-19 within the company.  By mandating that non-mission critical personnel work remotely, we are making every effort to prevent and slow the spread of the virus out of an abundance of caution and care for both our employees and customers.

  3. How is it ensured that events at service providers or suppliers do not lead to disruptions in data center operations?

    • Critical service providers are part of the Business Continuity Management System. These are included in the pandemic preparedness plans with appropriate communication. This includes a query of the current situation and the measures implemented to protect business processes. In addition, the providers were requested to provide information immediately if there was a risk that the services could no longer be provided. Should it nevertheless occur that a service cannot be provided, the mission-critical infrastructure of the data centers is designed to remain operational even in the event of longer downtimes of service providers. 

For more frequently asked questions, please click here

We appreciate your support and flexibility during these difficult times.  We will all work together to help minimize the spread of this virus, all while ensuring the data center environment continues to operate and stay online for our customers. If you have questions or requests, please reach out to your account manager or to the NOC here: 916-286-3000​.

Coronavirus (COVID-19) Customer Update - May 6, 2020


Our security and operations teams want to remind everyone entering any of our data centers of the mandatory requirement that masks must be worn during your entire time in the data center.

We also are asking everyone to follow social distancing protocols and walk/work 6 feet apart. By adhering to these requirements, your team will help our continuous effort to protect everyone working at our data centers.

Please ensure that you have masks available for your staff who are required to enter the data center at any time, and please instruct all staff that masks must be worn at all times while onsite. If a worker arrives at the data center without a mask, we will issue a mask to that employee on a limited basis. Masks will be tracked and customers will be alerted that their teams did not arrive with the proper PPE required to enter the data center. If anyone is not wearing a mask in the data center, they will be asked to put on a mask immediately or will be asked to leave the data center.

We appreciate your support as we continue to keep both your employees and our data center staff safe and protected during this ongoing pandemic.Should you have any questions or concerns, please don’t hesitate to contact our staff or your client representative.


Bob Woolley
Sr. Vice President of Operations

NTT Global Data Centers
(Formerly RagingWire Data Centers)

Hillsboro Data Center Campus Construction Updates

Stay up to date on the latest news and milestones from our new Hillsboro data center campus currently under construction.

June 2020

Hillsboro Data Center Campus Construction Update - June 2020

The chillers have finished being installed. The chillers circulate cool water throughout the building.

Hillsboro Data Center Campus Construction Update - June 2020

The manufactured Medium Voltage Switch Gear have been delivered to the site. The team is tying in the medium voltage switch gear to the main utility provider adding power to the building.

April 2020

Modules Installed

The prefabricated electrical modules have finished installation on the side of vault one. 


HI1 Walls of Vault

The data center floor has been completed, currently the walls of the vault are being installed. 


HI1 Vault Walls

The pre-fabricated electrical modules have been installed at the first of NTT's Hillsboro, Oregon data center campus HI1. The pre-fabricated electrical modules are an essential part of the construction and design teams formula to delivering quality data centers quicker and more efficiently. By constructing the electrical modules offsite, the construction team is able to focus on other areas of the build while they are manufactured and shipped to the site. 

March 2020

Equipment Pads HI1 Construction

The construction team prepares for the prefabricated equipment to arrive on site by laying the foundation in which they will be installed. The foundation pads shown closer to the building are for the generators and electrical modules. The foundation pads shown further from the building are for the chillers. Simultaneously, the team prepares the inside of the building. This modular approach to construction allows us to get capacity online faster for our clients. 

February 2020

HI1 Construction Blog- Slab Floor Install Prep

Our construction team prepares the data floor by adding the essential infrastructure below neccessary for our future clients. Once all cabling and piping has been installed the data center floor will be poured, this slab floor and fan wall design ensures an effcient way to keep the data floor cool. 

January 2020

The first 6MW customizable vault is currently under construction and is available to pre-lease. This vault will be located in the first of five planned buildings on our Hillsboro, OR Data Center campus. Vault 1 will be available this summer. 

Vault 1 - General Specifications

  • 6MW at 258.7 watts per square foot
  • 23,000 sq. ft.
  • Single-story structure with a concrete slab design
  • Dedicated electrical infrastructure option at 6MW

To learn more about our Hillsboro, OR Data Center campus and get more details on the first 6MW vault layout and specifications, download the brochure here: NTT Hillsboro Data Center Brochure

November 2019


Introducing NTT's Hillsboro, Oregon Data Center campus. The 47-acre campus is located in the Pacific Northwest technology hub with one of the richest network infrastructure in the country. The 1,000,000 square foot space will have 144MW of critical IT load. The first of five buildings, HI1 will be opening in the summer of 2020. Our campus will also include 100 percent green energy capabilities.

Chicago CH1 Data Center Construction Updates

Stay up to date on the latest news and milestones from our new Chicago data center campus currently under construction.

June 2020

CH1 Vault Flooring

The team is preparing to pour the concrete flooring for vault one. This design includes a slab flooring and fan wall cooling technique. 

May 2020

NorthEast Walls

The North East exterior and South West exterior is in progress. Steel and glass will be placed over the wall studs in the next phase of construction. This is the exterior of where the ops team and other offices will be located. The concrete wall to the far right is where the vaults are located.

Partitioned walls

The interior partition framing is in progress. 

The prefabricated exterior walls of the building have been shipped in and installed. By using prefabricated exterior walls we are able to simultaneously build out the interior speeding up timelines of construction. 


April 2020

CH1 Roof Installed

The roof has been set, next the precast walls will be shipped to the site and installed to the sides of the building. 


March 2020

Setting the Bean

The steel was officially topped out at the NTT CH1 project.  Honoring a long standing tradition, the final steel beam was painted white and affixed with the American flag.  The beam was then signed by the ironworkers and other tradesmen.  They also added the names of project team members from Clune, Verity and Linesight before it was hoisted into place. The topping out ceremony marks a very exciting milestone for this site!


November 2020

CH1 Construction has begun

The first 6MW of critical IT load is currently under construction and is available for pre-lease. “The first building on our Chicago Data Center campus is standing up its core and shell now,” said Doug Adams, President and CEO of NTT Global Data Centers Americas (formerly known as RagingWire Data Centers). “By using modular construction techniques, economies of scale, and carefully planned supply chain management, we have lowered construction costs and will be able to affordably offer all the space and critical IT power needed to help companies grow and scale their data center presence as their business needs evolve.”  


October 2019

CH1 Exterior

Introducing NTT’s Chicago Data Center campus. The 19-acre campus is located in Itasca, Illinois, which is in the prime area for wholesale data centers. The campus will have two buildings offering a total of 72 megawatts of critical IT load. Each of the two buildings will offer 36 megawatts and 250,000 sq. ft. of space spread over two stories. The first six megawatts of critical IT load will be available in late 2020.

A message from Doug Adams, President and CEO of NTT Global Data Centers Americas

April 22, 2020

As we move into the 2nd month of COVID-19 quarantine, I wanted to take a few moments to check in with our customers, partners and vendors during this challenging ongoing situation.  We are all clearly adjusting to a new reality as we have shifted to a remote working model and continue to implement new procedures to ensure the safety of our employees and customers who are required to still work in the data center. 

I personally have been adjusting to working at home, and our teams have done a great job adapting to 100% usage of video conference tools, although my dog Coco seems ambivalent to being on camera all day long. Although the majority of our teams are now working from home, we all remain committed to managing our data centers and ensuring that we are supporting our customers’ needs now and in the future.

We are continuing to work to bring new capacity to market 

We continue to work closely with our construction partners at all our sites to find ways to stay on schedule without putting anyone at risk.  Together with our partners, we have implemented new safety protocols and procedures to ensure that teams can safely continue construction on our data centers.  We remain on track across several data center developments in Oregon, California, Virginia and Illinois. 

How can our customers help? 

We are continuing to add new precautionary health and safety measures, including a temperature scanning protocol for everyone who enters any of our facilities. We are asking anyone who is not required to be in the data center to avoid coming in.  We have not closed any of our facilities at this time, but ask for your help in minimizing the number of people entering our facilities, and avoiding any non-essential contact within our facilities. 

Our team is here to support you 

If you have any questions about these protocols or procedures, please contact your account manager or your specific site contacts.  We are all dedicated to support our customers and maintain the highest levels of support across the data center, while keeping everyone safe and not spreading this disease.  

You can reach our NOC 24x7 Support team at 916-286-3000 to answer any questions and connect you with operations personnel at each site to assist with any needs that might arise.     

Thank you for your cooperation and patience at this critical juncture in the fight against the COVID-19 pandemic. We will continue to update you with any changes in procedures, and we look forward to resuming our normal operations as soon as we are able. 

Wishing you and your loved ones all the best,

Doug Adams
President and CEO

NTT Global Data Centers Americas

Silicon Valley SV1 Data Center Construction Updates

Stay up to date on the latest news and milestones from our new Silicon Valley data center campus currently under construction.

June 2020

SV1 Fireproofing

The team is adding Sprayed Fire- Resistant Material (SFRM) a spray on layer of fireproofing that contains gypsum and other materials like mineral wool, quartz, perlite, or vermiculite to the lower level of the building. The spray helps to delay or prevent the failure of steel by thermally insulating the structural members to keep them below the temperatures that cause failure in the event of a fire.

SV1 Topping Off

May 2020

The team has built the second, third, and fourth floor topping the building off. 16 MW of IT power will be distributed throughout the 160,000 sq. ft. facility.


April 2020

SV1 Steel Walls

The team is in the process of installing the building's steel framing. The steel is anchored to the cement flooring that sits on top of the base isolators.


March 2020

The final section of the base isolation system's triple bearing base isolators have been installed. Listen to Anoop Mokah, Vice President of Earthquake Protection Systems detail how the triple bearing base isolators operate in the event of an earthquake. To learn more about how the base isolation system works read the following article Taking Earthquake Protection to the Next Level in Data Centers by Bob Woolley our Sr. Vice President of Operations.


February 2020 

NTT Silicon Valley Data Center - Earthquake-resistant Base Isolation System Installation

The first section of the base isolation system has been installed at our Silicon Valley SV1 Data Center. The isolators are a very important piece to the state-of-the-art base isolation system, it works to protect the building during an earthquake by following the movement of the earth preventing the building itself from moving. The isolators move 3 meters in any direction to help keep the building in place. There is a greater chance that the building will stay operational after a seismic event when built with isolators.


September 2019

Demo has begun at our Silicon Valley SV1 Data Center, the team has recycled the old building to make way for our newest data center.  


March 2019

We have purchased land and have begun developing a new world-class, 16 megawatt data center “Silicon Valley SV1 Data Center” in Santa Clara, the heart of the tech capital of the world.With a total of 160,000 sq. ft. and 16MW of critical IT power, SV1 is an ideal choice for companies needing data center capacity in this top market where new inventory sells quickly. This facility is the first in Santa Clara to use an earthquake-resistant design featuring an innovative base isolation system. Our campus will also include 100 percent green energy capabilities.

Why Choose Hillsboro, OR for your next data center? An interview with Steve Lim and Bruno Berti.

NTT's brand-new Hillsboro, Oregon data center campus combines one of the most advanced trans-Pacific fiber networks in the U.S., renewable power options, and favorable business tax incentives with NTT’s world-class data center expertise, services, and a global platform. Listen to our Sr. Vice President of Marketing, Steven Lim and our Vice President of Product Management, Bruno Berti discuss our 144MW Hillsboro Data Center campus, opening this summer.

Discover Something New About Hillsboro, Oregon

Details on Hillsboro Data Center Campus Design

Why Hillsboro, Oregon Is Such A Favorable Location 

Coronavirus (COVID-19) Customer Update - April 17, 2020

April 17, 2020



COVID-19 Update: New Temperature Scanning Protocol


As part of our continuous action plan to keep our data centers safe from COVID-19 contamination, we want to make sure that we keep all of our customers and partners updated with the latest developments across our data centers. As we continue to evolve and add to our protections and safety measures, we are now implementing a temperature scanning protocol for all people entering our data centers. Furthermore, we are also asking everyone who enters the data center to wear masks while working in the facility.

This protocol will go into effect on Monday, April 20,2020.

We wanted to share specifics about this new protocol, and ensure that everyone who is required to enter the data center is aware of this new health screening protocol. Please tell your employees who expect to access our data centers that the following procedure is now in place:

  1. Individuals entering the lobby will be instructed to remove any eyewear or hat that may impact the temperature reading.
  2. Our security staff will use a handheld thermography imager to scan the visitor’s temperature.
  3. Our staff will wear N95 masks and gloves and use the imager to scan the individual while standing at least six feet away, as noted by a tape marker on the floor.
  4. Any person with a temperature reading of 100 degrees Fahrenheit or higher will be instructed to leave the data center and remain offsite for 14 days or until otherwise proven to be virus-free.
  5. Two different testers will conduct up to three scans of any individual with a temperature reading above the limit before turning them away.
  6. If any individual scans above the temperature threshold, additional cleaning/sanitization will be conducted of the lobby area above and beyond the procedures already in place.
  7. Our HR Department will notify the designated POC of the individual’s company that we have scanned their employee’s temperature as being 100 degrees or greater, and convey the requirements for the individual to reactivate their on-site access.

Furthermore, we are also asking everyone who enters the data center to wear masks while working in any of our data centers. As the guidance continues to evolve, we are moving to adhere more closely with the latest recommendations that everyone working in public wears a mask, and we are implementing the following guidelines:

  • All NTT employees will wear a mask provided by NTT at the start of their shift.
  • All NTT contracted vendors and contractors will be required to wear a mask while in our buildings; their employer is responsible for supplying the masks.
  • Contractors/vendors employed by our clients will be asked to wear a mask (supplied by their employer) while working within the buildings.
  • Clients will be asked to comply with CDC and local authorities recommending the use of masks.

We greatly appreciate your patience and understanding with these new procedures, and hope that you and your family are staying safe during this time.


Bob Woolley

Sr. Vice President of Operations

NTT Global Data Centers

(Formerly RagingWire Data Centers)

Customer FAQs - Coronavirus (COVID-19)

1. How has NTT Global Data Centers been impacted by the Coronavirus? 

NTT Global Data Centers Americas continues to operate its facilities, which have been deemed “essential businesses” or “essential infrastructure” with all operations continuing at normal levels, although staffing adjustments have been made to limit our employee exposure and interactions while in the data centers.  We have also asked all of our non-essential staff to work remotely and not access the data centers during this time.

All the different departments and teams across the company have also taken a proactive approach to formulating a detailed and careful response to COVID-19 and implementing this pandemic response plan which intended to ensure health, safety, and operations of its clients and employees as part of our ongoing operations.

2. What action is NTT Global Data Centers Americas taking to mitigate and manage the data centers during this pandemic?

We continue to work diligently to maintain our data center environment for our customers, and have implemented specific actions to maintain and operate our data centers during this time, including: 

  • Conducting sanitizing activities daily in our workplaces and providing hand sanitizer throughout the facilities for all building occupants 
  • Requesting customers, contractors and visitors to self-disclose if they have traveled to or from a high risk area and if that travel has been within 14 days of when they are planning to visit a data center  
  • Requiring all non-essential employees to work remotely until further notice, and restricting all access for these employees within the data centers; only mission critical teams are allowed in the data centers at this point in time
  • Asking all customers, vendors and contractors to limit data center access unless absolutely critical to maintain specific operations; we are encouraging the use of our onsite smart hands team to perform simple tasks rather than customers coming into the data center
  • Implementing new health screening protocols for all employees and customers before entering any data center, and limiting access to multiple buildings by customers and contractors to minimize exposure across sites

3. What steps has NTT Global Data Centers taken to ensure the data centers can continue to operate at full capacity/service levels if the pandemic creates a distribution in staffing or delivery of services? 

All the critical infrastructure systems are being maintained at the highest level of readiness and still supported by our data center operations teams. Specific items that are being managed ongoing include:

  • Fuel tanks are topped off and maintained at all sites with minimum 24 hours of fuel with contracts in place for refueling in the event it is needed
  • Extra spare parts have been ordered and are stocked at each site for all critical electrical and mechanical systems 
  • Non-essential maintenance has been deferred for now, and only critical work is being performed across the data center systems and infrastructure
  • All vendor service organization business continuity plans have been examined and approved by our internal teams to ensure they meet our standards and integrate with our pandemic response plans
  • We are in ongoing contact with the utility companies and other key suppliers to ensure we have clear lines of communication established and we have clear line of sight if there are any potential power disruptions

4. What is the NTT Global Data Centers response if employees or customers exhibit flu-like symptoms while onsite?

If our teams are notified by employees or contractors that they are feeling unwell, we will immediately implement safety and isolation measures to limit any potential exposure and isolate employees.  This process includes:

  • The affected employee will be isolated and quarantined immediately (either sent home or asked to stay home if they are calling in sick)
  • The onsite teams will clean and sanitize the entire data center and identify any areas the affected person entered or accessed prior to being identified as potentially sick
  • Our security team will track all employees and contractors that the affected person came into contact with, and those individuals will be isolated for 14 days
  • NTT Global Data Centers team will notify all affected customers and vendors, and ensure that anyone who may have come into contact with the employee is alerted and quarantined

It is important to note that all these actions are implemented with anyone who calls in sick or shows any symptoms.  This process does not require a positive test or any specifics about what type of illness is being exhibited.

5. Will you notify customers if there is a confirmed case at a site by either employee or customer/vendor that visits the site?

Yes. If there is a positive confirmed case where someone who was working within the data center tests positive for COVID-19, our teams will notify all customers who may have been impacted or exposed at the site where the positive test case was confirmed.

6. What are NTT plans to backfill an employee that may become ill?

Our operations team has implemented a program where employees that are working in the data center are organized in a way where exposure across teams is limited, and additional staff is in the ready to step in if a team member is ill.  If an employee also alerts the team that they are feeling ill, any team members that came into contact with that employee will also be isolated until we can determine the illness and ensure its safe to come back to work.  In this event, we have alternating teams that can step in while these teams are ill or being quarantined.

7. Does NTT have the ability to remotely monitor and manage the data center operations under the most extreme scenarios, which may include blocking access to all employees onsite?

Yes.  The NTT Global Data Centers Pandemic Response Plan includes monitoring and managing the data center remotely, which in many cases has already been implemented.  Our NOC team has shifted to a primarily remote monitoring process, which allows for minimum staffing onsite to only critical support teams that are needed to maintain critical operations and respond to emergencies across the data centers.

For more details on our Coronavirus (COVID-19) Response Plan, you can click here.


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