If tight budgets and headcount restrictions are putting a pinch on your quality of service, taking advantage of our IT Help Desk services can be invaluable. We provide a depth and breadth of service that is uncommon among outsourcing providers. Our services can be scaled to meet the specific needs of your business, help reduce overhead expenses (office space, computer equipment, recruitment and training, etc.), and increase employee productivity and efficiency.

The RagingWire Enterprise Solutions^SM (RES) Help Desk is available around the clock. Whether you need to create an account, reset your password, or get help troubleshooting network or application problems, our experienced technical staff is ready to take your call. And the representative who takes your call will serve as your single point of contact for all internal service outages and requests.

The best kind of service is quick service. So we continually improve our first-call resolution rates by employing proactive trend analysis. Such analysis enables us to identify problem trends, and deploy global IT fixes, before your company is affected. We've also streamlined support procedures by using customizable templates based on the Information Technology Infrastructure Library (ITIL) best practices framework.

RES also implements service level agreements, client surveys, call monitoring, and executive account reviews to govern monthly performance and guarantee client satisfaction. With RES Help Desk services, you get a true partner that provides the kind of flexible service you need to keep pace with changing business environments.

At RES, our Help Desk provides guaranteed service levels for the following:

We'll work closely with your IT department to perform a comprehensive assessment of your Help Desk processes and procedures. Once complete, we'll create a fully customized solution that complements your specific procedures and meets your stringent requirements. We train ourselves on your ticketing system and call-handling procedures. We produce training manuals, create internal web sites, and develop new voice-prompt menus. Then, within 30-45 days, we schedule a synchronous conversion so that employees and end-users receive continuous technical assistance without a moment of downtime.

Case Study - A Fortune 1000 client turned to RagingWire for a fully customized help desk solutions to support 1,300 remote users worldwide.

Want to know more about RagingWire's Help Desk services? Please give us a call at (916)286-3000, or email us by completing and submitting a Request Information form.